THE U.S. TRAVEL ASSOCIATION wants the federal government to replace pandemic-era restrictions with endemic-focused policies to enable full and free travel. That was one of several subjects Roger Dow, USTA’s outgoing president and CEO, discussed at the Hunter Hotel Conference in Atlanta in March.
In a letter to incoming White House COVID-19 Response Coordinator Ashish Jha, USTA asked to immediately remove the pre-departure testing requirement for all fully vaccinated inbound international arrivals.
"Despite declining hospitalizations and infections, increased vaccination rates and immunity, and a more robust public health infrastructure to manage the virus, the vast majority of pandemic-driven federal travel policies are still in place,” the letter said. “While the public health benefits of these policies have now greatly diminished, the economic consequences continue to grow,"
The association recommended repealing the federal mask mandate for public transportation by April 18. Dow spelled out why in his keynote address at Hunter, saying the government has postponed the decision long enough.
“They kicked the can down the road a month. They were supposed to take a look at masks on March 18, they kicked it down the road to April 18,” Dow said. “I'm hopeful we'll see some action. We've asked to get the masks off. If you look at airlines, they had 6000 passenger incidents last year, they usually have about 200, where they take a passenger off the plane.”
Dow also said the U.S. needs to take other steps to encourage international travel.
“Number one, we have got to get rid of the pre-departure testing,” he said. “In other words, if you're from the U.S., you've got to 24 hours before you get on that plane get a negative test for COVID. Well, that's inhibiting travel like crazy, because people are saying, I'm on a Friday, I get my test, and I'm flying on Saturday, if I test positive, am I going to lose my flight, and I could lose my hotel reservation, all that. So, it's a major inhibitor.”
Dow said other countries, such as the United Kingdom, Greece and the European Union have eliminated the tests. Despite seeing around 600 million people flying on planes last year, he said there have been no incidences of COVID from someone being on a plane.
“You're a lot safer being on a plane than you're at the grocery store,” he said.
Other suggestions from USTA to restore travel include ending “avoid travel” advisories and the use of travel bans, work with other countries to normalize travel conditions and entry requirements and send a clear message to the American public and the world that it is safe to travel again, particularly for vaccinated individuals.
Recommendations from the Centers for Disease Control and Prevention has been “schizophrenic.”
“You never know where they're going. But the bottom line, we've got to get them to stop saying there's a travel ban, that it's not safe to travel,” Dow said. “We're pushing very hard on that.”
On other matters
Dow, who plans to step down from his position at USTA in July, told his audience at Hunter the travel and hotel business is recovering from the pandemic.
“We're probably standing about 78 percent of 2019 levels, but very uneven. Where's that all coming from? Leisure. Domestic leisure is as strong as can be. Unbelievable, if you own hotels and resort areas, beach areas, outdoor mountain areas you're doing phenomenally well. ADR’s through the roof,” Dow said. “It's amazing, but sluggish. As we all know, as business travel is probably 44 percent of 2019 levels and we have two or three enemies when it comes to business travel. One is the corporate CFO, the corporate CFO is saying their corporate table, ‘Hey, look, the last two years we've had no one traveling and look at the money we've made, look at our profits, do we really need all those people traveling?”
Inflation is another “enemy” of the industry, he said. For hotels to face that challenge, Dow said, they will need help from the large hotel brands as well as the government, with changes to brand standards regarding equipment and furniture purchases.
“When you look at where inflation is going, it's also bringing with it the difficulty that so many of you have as developers of getting products, getting approvals,” Dow said. “The cost of a new build right now going up with all these challenges, gas and energy, looking at what the fuel bills, what the costs are going to be are a huge challenge with us. And now, of course, is the disaster in Ukraine with Russia. We just did some research and 63 percent are saying that the gas prices are going to have them changing the way they're going to travel.”
The industry has had some wins over the past year, Dow said, including an extra $250 million in funding for Brand USA, a destination marketing organization that promotes travel to the U.S., in the $1.5 trillion federal spending bill passed in March. USTA also is optimistic about the inclusion in the bipartisan infrastructure spending bill of $5 billion available to states over the next five years to help build out their electric vehicle charging networks.
“We’ve really been kicking the can down the road, talking and talking about it, now we're finally going to do something about it,” Dow said. “It’s really interesting, watching this electric vehicle trend and what that's going to mean to a property with charging stations or a property with a charging station on the highway and how it's going to work out.”
The path forward
USTA in its letter to Jha also urged to develop benchmarks and timelines for a pathway to the new normal by June 1. It suggested implementing effective, risk-based policies at any time if new variants of concern emerge or the public health situation deteriorates.
According to USTA, business travel spending in 2021 was down 56 percent when compared to two years ago and international travel spending was 78 percent below 2019 levels. However, Dow remained optimistic.
“We're going to see it come back. I see travel as a coiled spring. I see we push this thing so tight, that people want to get out and leisure is showing that I mean, what people are spending on leisure travel and what they're doing, they're just getting out like crazy. And same thing’s going to come back with business travel.”
Dow pointed to a recent survey in which 90 percent of Americans said they plan on traveling over the next six months.
“America is ready to move and move for business, so I see it coming back very strong,” he said. “And I think together we're going to write the next chapter of this industry.”
Noble broke ground on StudioRes Mobile Alabama at McGowin Park.
The 10th StudioRes expands Noble’s long-term accommodations platform.
Noble recently acquired 16 WoodSpring Suites properties through two portfolio transactions.
NOBLE INVESTMENT GROUP broke ground on StudioRes Mobile Alabama at McGowin Park, a retail center in Mobile, Alabama. It is Noble’s 10th property under Marriott International’s extended stay StudioRes brand.
“Noble is institutionalizing one of the most resilient and undersupplied segments at the intersection of hospitality, mobility and how people stay,” said Shah. “We are scaling a branded platform to capture secular demand that creates stable cash flow and long-term value.”
In May, Noble acquired 16 WoodSpring Suites properties through two portfolio transactions, expanding its platform in branded long-term accommodations.
Noah Silverman, Marriott International’s global development officer, U.S. & Canada, said breaking ground on the 10th StudioRes with Noble reflects the brand’s growth and the companies’ three-decade partnership.
“With both companies’ expertise in long-term accommodations, Marriott’s distribution channels, and the power of our nearly 248 million Marriott Bonvoy members, we are confident StudioRes is uniquely positioned to generate customer demand at scale, drive performance and sustain long-term growth,” he said.
Meanwhile, Marriott has more than 50 signed StudioRes projects, about half under construction, the statement said. The first StudioRes opened in Fort Myers, Florida.
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AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
Global hotel RevPAR is projected to grow 3 to 5 percent in 2025, JLL reports.
Hotel RevPAR rose 4 percent in 2024, with demand at 4.8 billion room nights.
London, New York and Tokyo are expected to lead investor interest in 2025.
GLOBAL HOTEL REVPAR is projected to grow 3 to 5 percent in 2025, with investment volume up 15 to 25 percent, driven by loan maturities, deferred capital spending and private equity fund expirations, according to JLL. Leisure travel is expected to decline as consumer savings tighten, while group, corporate and international travel increase, supporting RevPAR growth.
Major cities continue to attract strong demand and investor interest, particularly London, New York and Tokyo. APAC is likely to post the strongest growth, fueled by recovering Chinese travel, while urban markets remain poised for continued momentum.
Lifestyle hotels are emerging as the new “third place,” blending living, working and leisure. The trend is fueling expansion into branded residences and alternative accommodations. JLL said investors must weigh regional performance differences, asset types and lifestyle trends when evaluating opportunities.
Separately, a Hapi and Revinate survey found fragmented systems, inaccurate data and limited integration remain barriers for hotels seeking better data access to improve guest experience and revenue.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."