The PMS interface lets staff complete training in two days or 1.5 hours per module
By Vishnu Rageev RNov 17, 2024
STAYNTOUCH, A CLOUD-BASED hotel property management system provider, recently launched ‘Stayntouch Academy 2.0,’ an updated online training course. It uses AI and large-language models to deliver eLearning content, streamline lesson plans and reduce production time by 91 percent, with more frequent updates.
The PMS features an intuitive interface, allowing staff to complete training in two days or 1.5 hours per module, Stayntouch said in a statement.
“Stayntouch Academy 2.0 enhances our training capabilities, offering a more intuitive learning experience for our customers,” said Priya Rajamani, Stayntouch’s senior vice president of implementations and support. “By leveraging AI, we can update content faster and provide targeted, role-specific lessons, helping hotel staff master the Stayntouch platform more efficiently and focus on guest experiences.”
The company also offers remote and in-person training during deployment, along with new content, role-based lesson plans, faster content production, certifications, test environments, and progress tracking.
Stayntouch Academy 2.0 offers customers:
Updated content design with consistent course structure.
Role-specific lesson plans for easier enrollment and deeper understanding of Stayntouch PMS.
A course library in English, French, and German, with additional languages to come.
A centralized content library with new training resources and documentation in the Stayntouch Knowledgebase for efficient searches.
Stayntouch deployed its PMS at 139 Cobblestone Hotels locations in 90 days, streamlining operations, improving efficiency, and accelerating property setups with template configurations.
Sonesta launched Americas Best Value Studios, an extended-stay version of ABVI.
The model targets owners seeking limited front desk and housekeeping.
The brand meets demand for longer-term, value-focused stays.
SONESTA INTERNATIONAL HOTELS Corp. launched Americas Best Value Studios by Sonesta, an extended-stay version of its franchised brand, Americas Best Value Inn. The model targets owners seeking limited front desk and housekeeping, optional fitness center and lobby market along with standard brand requirements.
The brand aims to address the growing demand for longer-term, value-driven accommodations, Sonesta said in a statement.
"Americas Best Value Studios by Sonesta represents a strategic evolution of our trusted Americas Best Value Inn brand," Keith Pierce, Sonesta’s executive vice president and president of franchise development, said. "We are expanding our offerings to directly address the increasing demand within the extended-stay segment, providing a practical solution for travelers seeking longer-term lodging at value. This new brand type allows our local franchised owner-operators to tap into a growing market while maintaining the community-focused experience that Americas Best Value Inn is known for."
ABVI has a majority presence in secondary and tertiary markets, the statement said.
The extended-stay brand’s operational model features a front desk, bi-weekly housekeeping, on-site laundry and pet-friendly accommodations, Sonesta said. Guests can also earn or redeem points through the Sonesta Travel Pass loyalty program.
In August, Sonesta named Stayntouch its preferred property management system after a two-year review of its ability to support the company’s franchise model. The company operates more than 1,100 properties with more than 100,000 rooms across 13 brands on three continents.
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