Phil Norman is executive vice-president of people resources and development for third-party hospitality management company Twenty Four Seven Hotels. Previously, he was chief human resources officer with Canyon Ranch where he operated human resources functions for 1,840 U.S. employees across hotels and cruise ships.
Norman will provide oversight for talent management, including leadership development, organizational capability and change management in this newly created role, the company said. He also held similar positions as human resources director at the Homestead, America’s oldest resort property dating to 1766, and the Arizona Biltmore Resort & Spa, where he oversaw 1,250 team members, while ensuring safety and building an inclusive environment.
“With 35 years of hospitality human resources experience, Phil is the ideal candidate to take over our people resources and development team as well as provide immediate support to our on-property teams,” said David Wani, CEO for Twenty Four Seven Hotels. “His performance at both the hotel and corporate levels has been amazing, creating workplaces where every associate is gratified by their work and where they feel they belong. Phil’s reputation of aligning systems and processes and his focus on workplace culture create the potential for exceptional stakeholder returns and in turn support the growth of the company.”
Norman is a senior certified professional by the Society for Human Resource Management and Senior Professional in Human Resources by HRCI.
“We are confident Phil will successfully recruit and retain top talent for the company even in the current challenging economic and social conditions,” said Drew Hardy, president of Twenty Four Seven Hotels. “The creation of Phil’s role is a natural next step toward Twenty Four Seven Hotels’ continued success, one with a high focus on workplace culture, diversity and inclusivity in the hotel industry.”
In October, Twenty Four Seven Hotels added four California hotels to its West Coast portfolio.
