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NextGuest eBook offers tips navigating COVID-19 crisis

It suggests a three-phase approach to marketing through the pandemic

HOTEL MARKETING SOFTWARE company NextGuest has put together an eBook of tips to help hotels plan a way through the economic crisis caused by the coronavirus pandemic.

“COVID-19 Hotel Recovery Strategy” suggests a three-phase marketing action plan that hotels can implement to strengthen their position.


First, while people are not traveling, stay connected with past and future guests by providing content that they may need when they emerge from the crisis.

Second, as travel demand initially begins to rise again after the all-clear is sounded, increase marketing efforts while providing a flexible cancellation policy.

Third, as demand picks back up to pre-pandemic levels, keep focused on the right demographics and feeder markets.

“As the situation surrounding COVID-19 continues to evolve, it is important to observe industry forecasts and trends that will ultimately shape your recovery strategy,” the book says.

The 68-page eBook is available for free.

An article by Nicole Dehler, vice president of product for StayNTouch, also suggests techniques for proper crisis communication with employees.

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Report: Hotels hold margins despite revenue slump

Report: Hotels hold margins despite revenue slump

Summary:

  • U.S. hotels adjusted strategies as revenue fell short of budget, HotelData.com reported.
  • Hoteliers prioritized cost, labor and forecasting over rate growth.
  • Six 2026 strategies include shifting from static budgets to real-time forecasts.

U.S. HOTELS ADJUSTED strategies to protect profit margins despite revenue lagging budget, according to Actabl’s HotelData.com. RevPAR averaged $119.22 through Sept. 30, 9 percent below budget, while GOP margins held at 37.7 percent, 1.2 points short of target.

HotelData.com’s “Hotel Profitability Performance Report for Q3 2025” showed operators adjusting forecasts, controlling labor and costs and protecting margins as demand softens and expenses rise. The report indicates an industry shift, with hoteliers relying less on rate growth and more on cost control, labor strategies and forecasting to maintain profitability.

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