Ed Brock is an award-winning journalist who has worked for various U.S. newspapers and magazines, including with American City & County magazine, a national publication based in Atlanta focused on city and county government issues. He is currently senior editor at Asian Hospitality magazine, the top U.S. publication for Asian American hoteliers. Originally from Mobile, Alabama, Ed began his career in journalism in the early 1990s as a reporter for a chain of weekly newspapers in Baldwin County, Alabama. After a stint teaching English in Japan, Ed returned to the U.S. and moved to the Atlanta area where he returned to journalism, coming to work at Asian Hospitality in 2016.
AS THE FAMILY of Jayanti P. “J.P.” Rama, former AAHOA chairman and co-founder of co-founder of JHM Hotels, gathered for his funeral, tributes to him continued. The praise came from all levels of the industry as well as from personal associates and friends.
J.K. Patel, founder of North Point Hospitality and AAHOA chairman for 1996 to 1997
“J.P. was one of my dearest and closest friends, who I have known for over 30 years. We traveled together from coast to coast in the mid – 1990’s during our chairmanship years at AAHOA. JP was always interested in working with individual owners and helping them advance and succeed in their business. He made sure everyone’s voice was heard, putting their needs above all else. He was also very interested in making sure the younger generation of hoteliers would have a strong platform from which they can succeed.
Geeta and I also had the privilege of traveling together socially with JP and Ilaben across the world. It was during those trips that JP’s true kindness and gentle heart was in full force and effect. He always took the time to engage with everyone we came across during our trips and would always leave everyone with a smile on their face. We spent many evenings together discussing what was most important to JP – his faith, his family and his friends.
I will miss my friend dearly, and we are certainly all better for having JP in our lives.”
Mike Leven, AAHOA co-founder andpresident and chief operating officer of Las Vegas Sands Corp
“J.P. Rama and I met sometime in the late 1980s. He was the quiet, elder brother to H.P. Rama who was the more externally regarded spokesman for the Indian or then called the NRI community of hotel owners. He was the genial and gentle advisor, working behind the scenes to help not only his family but those who he considered his people.
Mike Leven, AAHOA co-founder, said J.P. Rama was a “genial and gentle advisor.”
As president of AAHOA he made sure that peaceful progress led to real progress. I always wondered what would have happened if J.P. had not been there. If more contentious leaders arose in the earlier stages, would the movement ever have reached the summit of the hospitality industry as easily as it did. J.P. was a perfect example of Gandhi-like vision of peaceful protest and an ability to work with all the understanding and skill that the most successful change makers achieve. I can never recall a meeting with him ending without a smile. That memory will never be forgotten.
J.P. is now gone but how he lived and what. He did for family and others will last from generations to come. He was so much taller than his height.”
Ramesh Gokal, head of Plan B Solutions consultancy in Henderson, Nevada, former owner of Motion Realty, Motion Hotels and Management
“I met J.P. and H.P., back in the early ‘70s, probably 1977. They had a couple of properties and I was looking to buy a hotel. They introduced me to a broker who became really good friends. The broker and I actually became partners for several years.
I had dealings with J.P. for many, many years. We traveled, looking at hotels together and I've just known him ever since.
Ramesh Gokal, head of Plan B Solutions consultancy in Henderson, Nevada, said J.P. Rama’s legacy is to show that “no matter how successful you are, humility is not a bad thing.”
J.P. and the entire family were extremely successful in the hotel business, and clearly, he and his brothers were the spiritual leaders of the company right to the end. J.P. served as chairman of AAHOA, and I had the pleasure to interact with him when he was chairman, but we've known each other socially for such a long time. We met occasionally, and every time I met him, he always had a smile on his face.
I know that even as successful as he got, he was always very humble. He never had any airs about him. He always greeted everyone that I knew, and he knew warmly. He was just one great upstanding guy. I would say apart from having served at AAHOA, being a very, very open person with an always learning attitude, his legacy, I would say, is no matter how successful you are, humility is not a bad thing.”
Chris Nassetta, Hilton president and CEO
Chris Nassetta, Hilton president and CEO, called J.P. Rama an “incredible leader.”
“J.P. Rama was an incredible leader in our industry and completely dedicated to his community. I was fortunate to enjoy many years of partnership and friendship with him. His counsel was invaluable and he had a visionary approach to bettering the communities he held dear. On behalf of all of us at Hilton, we send our condolences to his family and friends. J.P. will be greatly missed.”
Along with the tributes above, AAHOA has posted a video dedicated to Rama on YouTube. Rama’s cremation was held Tuesday and a prayer meeting will be held Wednesday, Feb. 23, from 4 to 6 p.m. local time at Discovery Hall at Auro University on Ichchhapore Hazira Road in Surat.
In lieu of flowers, the family requests memorials be made to a cause that was near to JP’s heart, Sri Aurobindo Integral Life Center, manager of La Grace Center, c/o Radhe Pfau, 2714 Knighton Chapel Road, Fountain Inn, S.C. 29644 or to the Vedic Center of Greenville, 520 Bethel Drive, Mauldin, South Carolina 29662.
Hersha Hotels & Resorts sold The Boxer Boston to Eurostars Hotels.
The company acquired the property in 2012 for $12.6 million.
The property now sold for $23.6 million.
HERSHA HOTELS & RESORTS sold The Boxer Boston, an 80-room hotel in Boston’s West End, to Eurostars Hotels, part of Spain’s Grupo Hotusa. The company, which reportedly acquired the property in 2012 for $12.6 million, received $23.6 million for it.
The seven-story hotel, built in 1904, is near TD Garden, the Charles River Esplanade, One Congress, North Station and Massachusetts General Hospital, said JLL Hotels & Hospitality, which brokered the sale. It also has a fitness center.
Hersha Hotels & Resorts is part of the Hersha Group, founded in 1984 by Hasu Shah. Jay Shah serves as senior advisor and his brother Neil Shah is president and CEO.
JLL Managing Director Alan Suzuki, Senior Director Matthew Enright and Associate Emily Zhang represented the seller.
"The Boxer’s prime location at the crossroads of Boston's West End, North End and Downtown districts, combined with its strong cash flow and its unencumbered status regarding brand and management, made this an exceptionally attractive investment," said Suzuki. "Boston continues to demonstrate resilient lodging fundamentals driven by its diverse demand generators, including world-class educational institutions, medical facilities, corporate presence and convention and leisure attractions."
The property will become the Spanish hotel chain Eurostars’ fifth U.S. hotel, supporting the group’s North American expansion, the statement said.
Amancio López Seijas, president of Grupo Hotusa and Eurostars Hotels Co., said the addition of Eurostars’ The Boxer strengthens the company’s presence in key locations and promotes urban tourism.
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AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."
U.S. CMBS delinquency rate rose 10 bps to 7.23 percent in July.
Multifamily was the only property type to increase, reaching 6.15 percent.
Office remained above 11 percent, while lodging and retail fell.
THE U.S. COMMERCIAL mortgage-backed securities delinquency rate rose for the fifth consecutive month in July, climbing 10 basis points to 7.23 percent, according to Trepp. The delinquent balance reached $43.3 billion, up from $42.3 billion in June.
Trepp’s “CMBS Delinquency Report July” showed multifamily led the increase, with its delinquency rate rising 24 basis points to 6.15 percent. Lodging fell 22 basis points to 6.59 percent and retail declined 16 basis points to 6.90 percent. Office delinquencies edged down to 11.04 percent after hitting a record 11.08 percent in June.
Loan-level analysis showed $4.4 billion in loans became newly delinquent in July, exceeding $3 billion that cured. Mixed-use, retail and office each accounted for more than $800 million of newly delinquent loans.
The seriously delinquent share, 60+ days, foreclosure, REO, or non-performing balloons, rose to 6.93 percent, Trepp said. Excluding defeased loans, the overall delinquency rate would be 7.41 percent.
A separate report from Lodging Econometrics showed the global hotel pipeline at 15,871 projects, up 3 percent year-over-year, totaling 2,436,225 rooms, up 2 percent.