IDeaS, A SAS company, has expanded its client learning tools, incorporating live chat support, monthly live learning events, quarterly panels, and on-demand virtual training sessions. The company refined learning pathways tailored to specific client roles such as revenue manager, sales manager, or general manager, IDeaS said in a statement.
The company also developed a calendar of live learning events for users to explore new features and discuss system optimization with IDeaS.
“Providing a best-in-class client experience is one of the key drivers for our global teams,” said Sanjay Nagalia, IDeaS co-founder, COO and technology officer. “Effective implementation, training, and system adoption are crucial for our clients’ day-to-day work and ensuring they gain the most ROI from our solutions. To do so requires an ongoing learning journey.”
To ensure timely client assistance, IDeaS now provides live chat support led by its team of professionals, the company said. These on-demand activities promote organization-wide understanding of system capabilities and internal alignment with revenue management culture.
In the face of persistent staff turnover in the hospitality sector, these education opportunities aid clients in efficiently onboarding new staff members. Moreover, efforts are ongoing to refine the system help content, ensuring its practicality and ease of use.
IDeaS has developed a calendar of live learning events, including community connection sessions, monthly forums where users explore updates and discuss optimizing systems with IDeaS and other users, the statement added. Monthly focus sessions offer interactive webinars covering practical, sought-after topics related to system management, and quarterly panel discussions provide insights into strategy with industry and system experts.
“Client success is our success, and these enhancements to our support and training showcase our commitment to this shared goal,” said Coral Brevig, the company’s director of learning and development. “Whether working with newcomers or well-established clients, I’m excited about our efforts to keep users engaged and confident across their journey with IDeaS solutions.”
IDeaS recently stated that the U.S. hospitality industry is poised to revolutionize the guest experience with AI. To adapt to emerging trends, hoteliers must anticipate the breakdown of data silos and the expansion of revenue management beyond hotel walls in 2024, the company said.
